TTEC Holdings

TTEC Holdings, Inc. is a digital global customer experience technology and services company. It focuses on the design, implementation and delivery of transformative solutions for many of brands. The firm operates through the following segments: TTEC Digital and TTEC Engage. The TTEC Digital segment provides design, build and operate tech-enabled, insight-driven CX solutions. The TTEC Engage segment provided digitally-enabled customer care, acquisition, and fraud prevention services. The company was founded by Kenneth D. Tuchman in 1982 and is headquartered in Englewood, CO.

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TTEC reports robust 2022 performance, eyes $2.5B revenue in 2023

TTEC's strong performance in 2022 with $2.44 billion revenue and 93 new client wins sets the stage for growth in 2023.
The company faces challenges in the hypergrowth sector but aims to leverage opportunities in AI and offshore services.
With a focus on organic growth, consolidation, and technology investments, TTEC aims for $2.5 billion revenue and $300 million EBITDA in 2023.

TTEC Holdings reports Q1 revenue growth, eyes AI integration for future

TTEC Holdings reported solid financial performance in Q1 2023, driven by revenue growth and strategic focus on AI integration and M&A. The company faces challenges in revenue softness in the Engage segment but sees opportunities in accelerating growth in the Digital business and expanding its client base.

TTEC Holdings reports solid Q2 results amidst AI adoption focus

TTEC Holdings delivered strong financial performance in Q2 2023, focusing on agility, AI adoption, and global expansion to drive future growth.
While facing challenges from macroeconomic pressures and consumer uncertainties, the company remains optimistic about its full-year financial outlook.
Opportunities in AI advancements, partnerships with hyperscalers, and offshore expansion position TTEC well for long-term success and profitability.

TTEC Holdings reports solid Q3 performance amidst economic challenges

TTEC Holdings navigated challenges in client decision-making amidst economic uncertainties, reporting solid Q3 performance and focusing on strategic expansion.
The company's strengths include growth in key verticals, generative AI initiatives, and global delivery capabilities, with a proactive approach to client opportunities.
While facing macroeconomic uncertainties and client behavior challenges, TTEC remains focused on expansion into new markets and offering diversified solutions.

TTEC reports solid 2023 performance, eyes AI for growth

TTEC Holdings navigated challenges in 2023 and is proactively addressing upcoming hurdles in 2024. The company's focus on margin optimization, AI integration, and client augmentation with AI tools positions it well for growth. TTEC's strategic approach to leveraging AI technologies and enhancing customer relationships showcases a forward-looking mindset.

TTEC Holdings surpasses Q1 revenue targets, eyes digital growth

TTEC Holdings' Q1 2024 performance exceeded expectations, with a focus on diversification and digital growth driving revenue and profitability.
While TTEC Digital showed strength in bookings, TTEC Engage faced challenges with new clients, requiring strategic adjustments for sustained growth.
The company remains optimistic about its full-year 2024 outlook, emphasizing long-term growth, client relationships, and technology integration for success.

TTEC Holdings reports Q2 revenue, navigates challenges, eyes offshore expansion

TTEC Holdings navigated challenges in Engage business while showcasing growth in TTEC Digital.
Cost optimization initiatives and new client wins position the company for improved profitability.
Revised financial outlook for 2024 reflects market challenges but offshore expansion offers growth potential.
Overall, TTEC Holdings is strategically adapting to market dynamics for sustainable growth.

TTEC reports Q3 revenue decline but improved profitability amidst challenges

TTEC Holdings navigated challenges of client project delays to report revenue decline but improved profitability, showcasing resilience and strategic focus on profitability.
The company's emphasis on innovation, client acquisition, and cost-saving initiatives positions it well to capitalize on opportunities in AI, client expansion, and operational efficiency.
While facing challenges in revenue growth and financial targets, TTEC's strategic strengths and proactive measures present opportunities for long-term growth and resilience.

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TTEC Holdings, Inc. is a digital global customer experience technology and services company. It focuses on the design, implementation, and delivery of transformative solutions for many brands. The firm operates through the following segments: TTEC Digital and TTEC Engage. The TTEC Digital segment provides design, build, and operate tech-enabled, insight-driven CX solutions. The TTEC Engage segment provides digitally-enabled customer care, acquisition, and fraud prevention services. The company was founded by Kenneth D. Tuchman in 1982 and is headquartered in Greenwood Village, CO.

DENVER , Dec. 19, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:  TTEC ), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from  TTEC Engage and  TTEC Digital , has achieved Silver Certification in Management Leadership for Tomorrow's (MLT) Black Equity at Work program, demonstrating the company's measurable progress in advancing racial equity. The certification, granted by MLT, a premier national organization advancing racial equity, recognizes TTEC's comprehensive commitment to Black equity across core business functions including hiring, promotion, compensation, and workplace inclusion.

TTEC Achieves Silver Certification in Management Leadership for Tomorrow's Black Equity at Work Program

DENVER , Dec. 16, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:  TTEC ), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has been recognized as the Cisco Reimagine Customer Experiences Partner of the Year – Americas. "In collaboration with Cisco, TTEC Digital is helping industry leaders in banking, healthcare, insurance, government services, and more improve their customer experiences with a strong mix of CX strategy and technology.

TTEC Digital wins Cisco Reimagine Customer Experiences Partner of the Year - Americas

DENVER , Dec. 12, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from  TTEC Engage and  TTEC Digital , has identified the top five trends shaping CX in 2025. These advancements reflect the transformative impact of AI, data, and global connectivity in enhancing customer interactions.

TTEC Unveils Customer Experience 2025 Trends Redefining the Future of CX

DENVER , Dec. 2, 2024 /PRNewswire/ -- TTEC Holdings Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has completed the first phases of a successful global sales process optimization program with Westcon-Comstor, a global technology provider and specialist distributor. Westcon-Comstor operates across EMEA and APAC, connecting the world's leading IT vendors with a channel of technology resellers, systems integrators and service providers.

Westcon-Comstor Taps TTEC Digital to Lead Global Sales Process Optimization

DENVER , Nov. 20, 2024 /PRNewswire/ -- TTEC Holdings Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced today that TTEC Digital has been recognized as a Major Contender in the 2024 Everest Group PEAK Matrix® Assessment for Digital Transformation Services for Mid-market Enterprises. Everest Group's PEAK Matrix is a renowned industry benchmark that assesses service providers based on their market impact, vision, and capability.

TTEC Digital Named Major Contender in Everest Group's 2024 PEAK Matrix® for Mid-market Digital Transformation Services

Company marks one year of operation at its Mumbai Customer Experience Center and Digital Innovation Studio in Hyderabad DENVER and MUMBAI, India , Nov. 13, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:  TTEC ), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage and TTEC Digital, is marking a significant year of growth in India with the one-year anniversaries of two key facilities: its Mumbai Customer Experience Center and Hyderabad Digital Innovation Studio. TTEC has been operating in India for 24 years providing support to large global brands through its care, back office, trust and safety, and content moderation capabilities, and more recently with its CX technology talent.

TTEC Celebrates Growth in India with Milestone Anniversaries

TTEC Holdings, Inc. (NASDAQ:TTEC ) Q3 2024 Results Conference Call November 7, 2024 8:30 AM ET Company Participants Paul Miller - Senior Vice President, Treasurer & Investor Relations Officer Ken Tuchman - Chairman & Chief Executive Officer Michelle Swanback - President, TTEC & Chief Executive Officer, TTEC Engage Kenny Wagers - Chief Financial Officer Conference Call Participants Mike Latimore - Northland Capital Markets Kathleen Kronstein - William Blair Will Johnston - Canaccord Jinli Chan - Bank of America Jonathan Lee - Guggenheim Operator Welcome to TTEC's Third Quarter 2024 Earnings Conference Call. [Operator Instructions] This call is being recorded at the request of TTEC.

TTEC Holdings, Inc. (TTEC) Q3 2024 Earnings Call Transcript

TTEC Holdings (TTEC) came out with quarterly earnings of $0.11 per share, missing the Zacks Consensus Estimate of $0.14 per share. This compares to earnings of $0.48 per share a year ago.

TTEC Holdings (TTEC) Lags Q3 Earnings and Revenue Estimates

Third Quarter 2024 Revenue was $529.4 Million, down 12.2 PercentOperating Income of $12.9 Million or 2.4 Percent of Revenue(Operating Income of $34.1 Million or 6.4 Percent of Revenue Non-GAAP)Net Loss of $19.0 Million or negative 3.6 Percent of Revenue(Net Income of $5.4 Million or 1.0 Percent of Revenue Non-GAAP)Adjusted EBITDA was $50.3 Million or 9.5 Percent of RevenueFully Diluted Net Loss Per Share of $0.40 (Net Income Per Share of $0.11 Non-GAAP) DENVER , Nov. 6, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced today financial results for the third quarter ended September 30, 2024. "We remain focused on executing our diversification strategies, enhancing our portfolio of AI-enabled CX solutions and our operational agility, while working to strengthen our financial performance," commented Ken Tuchman, chief executive officer of TTEC.

TTEC Announces Third Quarter 2024 Financial Results

TTEC Holdings, Inc. reports the experience of many decades for working in the global customer experience industry. TTEC will most likely enjoy net sales growth because the AI market is an emerging market, and the demand for the AI services is growing. It is also worth noting that a significant portion of the total number of employees works from home, which could bring significant FCF margin growth.

TTEC: Extremely Undervalued Stock, And AI-Driven Services

DENVER , Nov. 1, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC) ("TTEC" or the "Company"), a leading global CX (customer experience) technology and services innovator for AI-enabled CX solutions, announced today that the previously established Special Committee of TTEC's Board of Directors has retained Rothschild & Co as its independent financial advisor, and Skadden, Arps, Slate, Meagher & Flom LLP as its independent legal advisor, to assist with its review and evaluation of the previously announced unsolicited, preliminary, non-binding proposal letter, dated September 27, 2024, from TTEC founder, Chairman and Chief Executive Officer Kenneth Tuchman, to acquire the shares of the Company's common stock not already owned by Mr. Tuchman and his controlled affiliates at a proposed purchase price of $6.85 per share and any alternatives.

TTEC Special Committee Retains Legal and Financial Advisors

The company also named a Major Contender in APAC, EMEA regions for third year in a row DENVER , Oct. 28, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from  TTEC Engage and  TTEC Digital , today announced its recognition as a Leader in Everest Group's 2024 Customer Experience Management (CXM) Services PEAK Matrix® Assessment for the Americas. TTEC was also ranked as a Major Contender in Everest's assessments for the EMEA and APAC regions.

TTEC Recognized as a Leader in Everest Group's 2024 CXM Services PEAK Matrix® Assessment for the Americas for the Fourth Consecutive Year

DENVER , Oct. 16, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX solutions, announced today that TTEC will release its earnings results after market close on Wednesday, November 6, 2024, when a press release will be issued. The Company will host a live webcast and conference call at 8:30 a.m.

TTEC Schedules Third Quarter 2024 Earnings Release and Webcast of Investor Conference Call

Microsoft recognizes TTEC Digital for outstanding sales achievement and innovation for ninth consecutive year DENVER , Oct. 2, 2024 /PRNewswire/ --TTEC Holdings Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has achieved the 2024/2025 Microsoft Business Applications Inner Circle Award. Membership is based on sales achievements that rank TTEC Digital in the top tier of Microsoft's Business Applications global network of partners.

TTEC Digital achieves Microsoft Business Applications 2024/2025 Inner Circle Award

DENVER , Sept. 30, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC) ("TTEC" or the "Company"), a leading global CX (customer experience) technology and services innovator for AI-enabled CX solutions, announced that its Board of Directors has received an unsolicited, preliminary, non-binding proposal letter, dated September 27, 2024, from TTEC founder, Chairman and Chief Executive Officer Kenneth Tuchman, to take the Company private at a proposed purchase price of $6.85 per share to the Company's other shareholders.

TTEC Receives Unsolicited Proposal from CEO to be Taken Private

DENVER , Sept. 5, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage  and TTEC Digital , has been recognized with numerous global workplace culture awards, proving that happy employees are the secret behind delivering exceptional customer experiences.

TTEC Recognized Globally with Multiple Workplace Culture Awards, Highlighting Link Between Engaged Employees and Best-in-Class Customer Experience

TTEC Holdings, Inc. (NASDAQ:TTEC ) Q2 2024 Earnings Conference Call August 9, 2024 8:30 AM ET Company Participants Paul Miller - Senior Vice President, Treasurer & Investor Relations Officer Ken Tuchman - Chairman & Chief Executive Officer Shelly Swanback - President, TTEC & Chief Executive Officer, TTEC Engage Kenny Wagers - Chief Financial Officer Conference Call Participants George Sutton - Craig-Hallum Maggie Nolan - William Blair Mike Latimore - Northland Capital Markets Pallav Saini - Canaccord Cassie Chan - Bank of America Vincent Colicchio - Barrington Research Jonathan Lee - Guggenheim Securities Operator Welcome everyone to TTEC's Second Quarter 2024 Earnings Conference Call. I would like to remind all parties that you will be in a listen-only mode until the question-and-answer session.

TTEC Holdings, Inc. (TTEC) Q2 2024 Earnings Call Transcript

TTEC Holdings (TTEC) came out with quarterly earnings of $0.14 per share, missing the Zacks Consensus Estimate of $0.29 per share. This compares to earnings of $0.55 per share a year ago.

TTEC Holdings (TTEC) Q2 Earnings and Revenues Lag Estimates

Second Quarter 2024 Revenue was $534.1 Million, down 11.0 PercentOperating Loss of $224.4 Million or negative 42.0 Percent of Revenue, due to $233.5 Million Non-cash Goodwill Impairments and Related Tax Adjustments(Operating Income of $29.5 Million or 5.5 Percent of Revenue Non-GAAP)Net Loss of $296.8 Million or negative 55.6 Percent of Revenue(Net Income of $6.6 Million or 1.2 Percent of Revenue Non-GAAP)Adjusted EBITDA was $46.2 Million or 8.7 Percent of RevenueFully Diluted Net Loss Per Share of $6.23 (Net Income Per Share of $0.14 Non-GAAP) Updated Outlook for Full Year 2024 DENVER , Aug. 8, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced today financial results for the second quarter ended June 30, 2024. "Our results this quarter are impacted by non-cash goodwill impairment charges and related tax adjustments.

TTEC Announces Second Quarter 2024 Financial Results

Company recognized for blending human empathy with AI innovation in CX DENVER , Aug. 1, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage and TTEC Digital, has been named to CRM Magazine's prestigious Top 100 list. The company's inclusion in this elite roster highlights its dedication to enhancing customer interactions through a unique blend of human empathy and AI-powered innovation.

TTEC Named to CRM Magazine's Prestigious Top 100 List

DENVER , July 22, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX solutions, announced today that TTEC will release its earnings results after market close on Thursday, August 8, 2024, when a press release will be issued. The Company will host a live webcast and conference call at 8:30 a.m.

TTEC Schedules Second Quarter 2024 Earnings Release and Webcast of Investor Conference Call

The results underscore TTEC's exceptional delivery of trust and safety solutions DENVER , June 6, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage and TTEC Digital, is proud to announce its recognition as both a Major Contender and a Star Performer in Everest Group's Trust and Safety Services PEAK Matrix® Assessment 2024. This prestigious acknowledgment underscores TTEC's dedication to delivering cutting-edge trust and safety solutions and its exceptional performance in the industry.

TTEC Recognized as a Major Contender and Star Performer in Everest Group's Trust and Safety Services PEAK Matrix® Assessment 2024

TTEC Holdings, Inc. (NASDAQ:TTEC ) Q1 2024 Earnings Conference Call May 9, 2024 8:30 AM ET Company Participants Paul Miller - Senior Vice President, Treasurer and Investor Relations Officer Ken Tuchman - Chairman and Chief Executive Officer Shelly Swanback - President, TTEC and Chief Executive Officer, TTEC Engage Kenny Wagers - Chief Financial Officer Conference Call Participants George Sutton - Craig-Hallum Cassie Chan - Bank of America Vincent Colicchio - Barrington Research Jonathan Lee - Guggenheim Securities Operator Welcome everyone to TTEC's First Quarter 2024 Earnings Conference Call. [Operator Instructions] This call is being recorded at the request of TTEC.

TTEC Holdings, Inc. (TTEC) Q1 2024 Earnings Call Transcript

First Quarter 2024 Revenue was $576.6 Million, down 8.9 PercentOperating Income was $22.7 Million or 3.9 Percent of Revenue($37.9 Million or 6.6 Percent of Revenue Non-GAAP)Net Income was $0.5 Million or 0.1 Percent of Revenue($12.6 Million or 2.2 Percent of Revenue Non-GAAP)Adjusted EBITDA was $54.9 Million or 9.5 Percent of RevenueFully Diluted EPS was $0.01 ($0.27 Non-GAAP) Reiterates Outlook for Full Year 2024 DENVER , May 8, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced today financial results for the first quarter ended March 31, 2024. "We met our first quarter objectives while navigating a fluid demand environment.

TTEC Announces First Quarter 2024 Financial Results

New strategic alliance combines TTEC's award-winning RealSkill curriculum development and learning methodology with Bright's best in class AI-enhanced, immersive learning technology DENVER and BETHESDA, Md. , April 23, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) and AI technology and services innovator and Bright Software, Inc., a global leader in immersive learning and simulation technology, today announced a strategic alliance to dramatically improve contact center associate performance and engagement.

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